FAQs

Frequently Asked Questions

Everything you need to know about our handcrafted 3D anime lightboxes, bundle savings, and ordering from SOVL. Can't find what you're looking for? We're here to help.

Orders & Shopping

How do I place an order?

Browse our 3D anime lightbox collection, choose your favorite characters (Demon Slayer, Dragon Ball Z, One Piece, Naruto, Attack on Titan, Chainsaw Man), and add items to your cart. At checkout, provide your shipping details and payment information. You'll receive an email confirmation with your order summary immediately after purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure payment methods displayed at checkout. All transactions are encrypted and processed securely through Shopify's payment gateway.

Can I mix characters in bundle deals?

Absolutely! Our bundle pricing (Buy 2 Save 43%, Buy 3 Save 50%) works with ANY combination of characters. Mix Goku with Tanjiro and Luffy – the savings apply automatically at checkout. Perfect for creating your ultimate anime collection!

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel, email us immediately at sovl.helps@gmail.com with your order number. Once an order has been processed or shipped, we can no longer make changes.

Do you offer gift wrapping?

Our lightboxes come in premium gift-ready packaging perfect for anime fans. While we don't offer additional gift wrapping, you can add a personalized note during checkout and we'll include it with your shipment.

Shipping & Delivery

Where do you ship?

We ship worldwide! international delivery to most countries. Shipping costs and delivery estimates are calculated automatically at checkout based on your destinatiom But for most of our items shipping is FREE

Do you have local warehouses in the US or Australia?

Coming Soon! We're currently shipping from our international hubs, but we're working to establish dedicated warehouses in the United States and Australia by late 2026. This will drastically reduce delivery times for our most popular lightbox characters in these regions.

How long does shipping take?

Processing takes 1-3 business days. Delivery times:

  • Domestic (Australia): We aim to get this down to 1-5 business days by the end of 2026
  • International: 5-20 business days (depending on customs and destination)

Your lightbox is carefully packaged to ensure it arrives in perfect condition.

Do you offer free shipping?

Yes! Free standard shipping on all orders of our Lightboxes. Other prodcuts may fall into our free shipping threshold (varies by location and product).

How can I track my order?

Once your lightbox ships, you'll receive an email with a tracking number (for suppliers that provide tracking). Track your package via our order tracking page or directly through the carrier's website. Tracking information typically updates within 1-3 business days.

What if my package is lost or delayed?

If your package hasn't arrived within the estimated delivery timeframe, contact us at sovl.helps@gmail.com. We'll work with the carrier to locate your package and resolve the issue quickly.

Products & Design

What is Kirigami and how does it work?

Kirigami is the traditional Japanese art of paper cutting. Our lightboxes feature dozens of meticulously hand-arranged paper layers inside a premium wood frame. When the LED backlights illuminate these layers, they create breathtaking 3D depth and cinematic atmosphere – transforming from simple art to an immersive anime scene.

What's included with each lightbox?

Every lightbox comes with:

  • 3D Layered Lightbox (20cm × 20cm × 4cm) with wood frame and glass front
  • RGB Remote Control (7 or 16 colors depending on model)
  • USB Power Cable for plug-and-play setup
  • Acrylic Stand for display
  • Premium Gift Box packaging

Note: Batteries not included (requires 3×AAA if not using USB).

How are you improving the 3D Anime Lightboxes?

We're constantly evolving! We're currently working with top-tier designers and utilizing Laser-Precision Cutting technology to upgrade our designs. This ensures cleaner lines, sharper details, and superior quality compared to standard manual cutting – making your lightbox look stunning from every angle.

What characters are available?

We offer lightboxes featuring characters from your favourite animes:

  • Demon Slayer:
  • Dragon Ball Z:
  • One Piece: Luffy, Zoro, Sanji, and Straw Hat crew
  • Naruto: Naruto, Sasuke, Kakashi, and more
  • Attack on Titan: Eren, Mikasa, Levi
  • Chainsaw Man: Denji, Power, Makima

New characters added regularly!

Do the RGB lights require batteries or USB power?

Your choice! Each lightbox includes a USB cable (5V) for permanent desk/shelf setups. Alternatively, you can use 3×AAA batteries (not included) for wireless display anywhere in your room. The RGB remote works up to 15m+ range through walls.

What if a product arrives damaged?

Contact us immediately at sovl.helps@gmail.com with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including return shipping. Your satisfaction is our priority!

Special Services: Japanese Sourcing

Can you source specific Japanese products for me?

Yes! Utilizing our team's connection to Sapporo, Japan, we can help source items not currently in our store. Looking for specific anime figures, Pokémon cards, or Japanese exclusives?

Email us at sovl.helps@gmail.com with subject line "Sourcing Request" and include:

  • Item name and description
  • Links or images if available
  • Quantity desired

Note: Requests are handled case-by-case. We'll do our best to locate the item and provide a custom quote.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be:

  • Unused and in original condition
  • In original packaging with all components
  • Accompanied by proof of purchase

Our Iron-Clad Guarantee:

  • 📦 Package Lost? Full Refund
  • 💔 Items Damaged? Full Refund
  • ↻ 30-Day Money Back – No Questions Asked

Read our full Returns & Refunds Policy for complete details.

How do I start a return?

Contact us at sovl.helps@gmail.com with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is defective or damaged)

We'll provide return instructions once approved. Most returns are processed within 24-48 hours.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 7-10 business days to your original payment method. Allow an additional 3-5 business days for your bank to post the refund to your account.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong item. We recommend using a trackable shipping service for returns.

Account & Privacy

Do I need an account to shop?

No, you can checkout as a guest. However, creating an account allows you to:

  • Track orders easily
  • Save shipping information for faster checkout
  • View order history and reorder favorites
  • Receive exclusive updates on new anime lightbox releases
How do you protect my personal information?

We take privacy seriously. Your personal information is encrypted, securely stored, and used only for order processing and customer service. We do not sell your information to third parties. You can opt out of data sharing on our Data Privacy page.

How do I unsubscribe from emails?

Click the "unsubscribe" link at the bottom of any marketing email. You'll still receive important order-related emails (confirmations, shipping updates) but won't receive promotional content about new lightbox releases or sales.

About SOVL

Who is SOVL?

We're a fusion of e-commerce excellence and innovative design, bridging the vibrant markets of Asia with the world. Founded between Perth, Australia and Sapporo, Japan, we curate exceptional anime collectibles and create cutting-edge solutions that blend traditional Japanese craftsmanship (like Kirigami) with modern LED technology.

Our Mission: Light up your space. Celebrate your story.

Do you have a physical store?

We're currently online-only, allowing us to offer better prices and a wider selection of anime lightbox characters. Our operations are based in Perth, Australia with sourcing connections in Sapporo, Japan.

How can I contact customer support?

Email us at sovl.helps@gmail.com or visit our Contact page. We typically respond within 1-2 business days (often faster!). We're real people who actually care about your anime collection.

Do you offer wholesale or bulk ordering?

Yes! Interested in wholesale pricing or bulk orders for your anime shop or event? Contact us at sovl.helps@gmail.com with details about your business and quantities needed. We offer special pricing for retailers and event organizers.

Still Have Questions?

Can't find the answer you're looking for? Our support team is ready to help with any questions about our 3D anime lightboxes, bundle deals, or shipping.

📧 Contact Support