Eligibility for Returns

• Returns are accepted within 30 days of delivery.
• To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Digital goods (e.g., downloads, subscriptions)
• Perishable items (e.g., food, flowers, cosmetics)
• Final sale or clearance items
• Personalized or custom products

Return Process

To start a return, please contact us at sovl.helps@gmail.com with the following information:

Once approved, we'll provide instructions on how and where to send your return.

Refunds Process

Refunds are issued once your return is received and inspected. If approved, your refund will be processed within 7–10 business days.

• Refunds are credited back to your original payment method.
• Please note it may take additional time for your bank or credit card provider to post the refund.

Exchanges

We replace items only if they are defective, damaged, or if the wrong size/color was received. To request an exchange, please contact us at sovl.helps@gmail.com.

For size or color exchanges on non-defective items, you will need to return the original item and place a new order for your preferred option.

Return Shipping Costs

• Customers are responsible for paying shipping costs for returning items.
• Original shipping costs are non-refundable.
• Exception: If the product is defective, damaged, or incorrect, we will cover the return shipping costs.